Booking, Cancellation & Refund policy
Last updated: October 2026
This Booking, Cancellation & Refund Policy applies to paid individual sessions and consultations booked with Wojciech Filip through this website.
It should be read together with the Terms of Participation & Disclaimer and Privacy Policy.
1. Booking and Payment
Sessions are subject to availability and may be booked through the online booking system available on this website.
Unless otherwise stated at the time of booking, payment is required in full when the booking is made.
The applicable price is the price displayed at the time of booking.
A booking is confirmed when the booking process has been successfully completed and confirmation has been provided.
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2. Introductory 1:1 Consultation
The Introductory 1:1 Consultation is currently offered for €15.
If you decide to continue working with me, the €15 consultation fee will be credited toward your first:
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Signature 1:1 Alignment Session; or
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1:1 Compassion Key® Session.
The credit applies once and cannot be exchanged for cash.
If the Introductory Consultation itself is cancelled, the cancellation and refund rules described below apply.
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3. Rescheduling
You may reschedule your Session online up to 24 hours before the scheduled start time, subject to availability.
Rescheduling within 24 hours of the scheduled start time is generally not available.
If exceptional circumstances arise, please contact me. I may agree to an alternative arrangement at my discretion.
This does not affect any mandatory rights you may have under applicable consumer law.
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4. Cancellation More Than 24 Hours Before the Session
If you cancel a paid Session at least 24 hours before its scheduled start time, you may receive a full refund of the amount paid for that Session.
Alternatively, you may choose to reschedule the Session, subject to availability.
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5. Late Cancellation
If you cancel less than 24 hours before the scheduled start time, the payment is generally non-refundable.
In exceptional circumstances, please contact me. I may, at my discretion, offer rescheduling, a credit or another reasonable solution.
Nothing in this section limits any mandatory consumer rights available under applicable law.
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6. No-Show
If you do not attend a scheduled Session and have not cancelled or rescheduled it in accordance with this Policy, the Session will normally be treated as completed for booking purposes and the payment will not be refunded.
If exceptional circumstances prevented you from attending, you may contact me and I may consider an alternative arrangement at my discretion.
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7. Cancellation by Me
If I need to cancel a paid Session and cannot provide it as scheduled, you may choose between:
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rescheduling the Session at no additional cost; or
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receiving a full refund of the amount paid for the affected Session.
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8. Statutory Right of Withdrawal for Consumers
If you are a consumer entering into a contract online, you may have a statutory right to withdraw from the contract within 14 days from the date the contract is concluded, without giving a reason, subject to applicable law and statutory exceptions.
If you book a Session that is to take place before the end of this 14-day period, you may be asked to expressly request that the provision of the service begins before the withdrawal period expires.
Where required by applicable law, you may also be asked to acknowledge that, once the service has been fully performed, you may lose your statutory right of withdrawal.
If you exercise a statutory right of withdrawal after requesting that performance begin during the withdrawal period, you may be required to pay an amount proportionate to the services already provided, where permitted by applicable law.
Nothing in this Policy limits or excludes any statutory consumer right that cannot legally be limited or excluded.
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9. Refund Method
Where a refund is due, it will normally be returned using the original payment method.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank or card issuer.
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10. Technical Problems
If a significant technical problem attributable to me prevents a paid online Session from taking place, I will offer an appropriate solution, such as rescheduling the Session at no additional cost or providing a refund.
If a technical problem occurs on your side, please contact me as soon as reasonably possible. Depending on the circumstances, I may offer rescheduling or another reasonable solution.
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11. Changes to This Policy
I may update this Policy from time to time to reflect changes in my services, booking arrangements or applicable legal requirements.
The version applicable to your booking will generally be the version in effect when the booking was made, unless a change is required by applicable law.
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12. Contact
If you need to cancel or reschedule a Session, request a refund or have questions about this Policy, please contact:
Wojciech Filip
Email: wojciech@wojciechfilip.com
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